Government
Governments in the UK and beyond have an urgent and compelling need to reduce budget deficits and the cost of central and local government. Many of the traditional cost-cutting methods deployed by government bodies (which have typically aimed to reduce costs by 5-10%) have proved to be short term fixes that damage the morale of people delivering the services. The current economic situation now requires governments to achieve ‘more and better for less’, yet the required levels of change (33% plus) are well beyond what most civil servants and public sector managers would consider possible without wholesale reductions in service or performance levels.
Delivering ‘More for Less’
At UEP, we firmly believe that it is possible to make improvements on the scale required.
Working with clients such as HM Revenue & Customs, Dept of Communities & Local Government and HM Court Services, we have already proven that it is possible to ‘do more for less’ in government, and that this can be done in a way that will leave those working in the Public Sector feeling more motivated and empowered than ever before.
We have worked with senior civil servants to design and implement major Transformation Programme blueprints, and trained hundreds of government leaders and employees in Lean tools and techniques so that improvements can be sustained and enhanced in the years ahead.
More specifically, UEP has helped government organisations across a wide variety of functions and environments (including transactional processing operations, Customer Contact (call) centres, case handling offices, HR service centres and policy design units) to realise significant benefits, including:
- Generating a return of over £900m savings for one Government department
- Productivity uplifts ranging from 30% - 80%
- Quality (accuracy) improved by 50% minimum
- Backlogs of work eliminated
To read more about how UEP has helped a variety of central and local government organisations improve their performance, please click on any of the case studies opposite.
For information on how UEP has supported our Central and Local Government customers to deliver sustainable benefits or how UEP could help your organisation, please contact:
Steve Riddlestone
Mobile: 07810 855782
Email: steve.riddlestone@unipart.co.uk
David Whale
Mobile: 07774 608793
Email: david.whale@unipart.co.uk
